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Frequently Asked Questions

Where do you ship to?

We currently ship to the USA and Australia. If you live outside of these areas please contact us and we can try to arrange a special shipment for you.

How long will my order take to arrive?

We have an average packing time of 3-5 days. After that, shipping normally takes about 10-15 days, hence, you should expect your order to arrive in 15-20 days. This time may be shorter or a little longer depending on the destination and other factors, such as holidays and shipping delays. If your order hasn’t arrived within 40 days we recommend you contact our team for them to personally follow up on your delivery.

Where is Brezy based?

We are a privately owned and super friendly business based out of Australia. Most of our team work in Sydney, Melbourne or the sunny coastal town of Noosa.

Is it safe to put my credit card information into your website?

Absolutely! We have a number of payment options for you – all of which have stringent regulatory requirements and embedded security procedures. We also have a Privacy Policy that can be accessed here.

What is the minimum number of products I can order?

You can order as few (or as many) products as you like. To help keep your costs down, we have a ‘Free Shipping’ policy for orders over $100.

How can I get help from your team?

We have tried to include as much information as possible to make your shopping experience seamless, however if you still need help please click on our friendly resident chatbot Carly Breeze, or email us at and one of our team members will come back to you within 1 business day.

What are my options for payment?

We will accept payments via Visa Debit, Visa Credit, MasterCard, American Express, Apple Pay, Google Pay, After Pay, Shop Pay and Paypal. We’re still trying to understand the ever-changing world of crypto so don’t have this as an option just yet! All prices are in USD.

Where are your products made?

Our products are sourced from across the globe (our sourcing team clock up lots of travel miles!) – our aim is to bring you the best products, regardless of manufacturing location. We QC every range and regularly work with our suppliers to ensure they are maximising quality at affordable prices.

How can I track my order?

You will receive updates from our shipping partners along the journey… you can also track your order by clicking here.

Do you accept returns?

We understand that buying products online is not always easy, so if you change your mind within 30 days from when you receive your order, we will gladly accept that you return it to us for a full refund (excluding return shipping costs).

Please see our Returns Policy here

What happens if there is a problem with my product?

We want you to absolutely love your product. If it’s defective we will quickly resolve the situation with a refund or replacement product. Please see our Returns Policy here

More questions?

Feel free to contact us via our ‘Carly Breeze’ chatbot, or email on